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Service
24-hr Technical Support
Within the U.S.A. +1 866 342 2562
Outside of the U.S.A. +44 (0) 1224 560 909
by email tech.support@schilling.com
Schilling Robotics builds solid, long-term relationships with targeted customers by
exceeding their expectations for system reliability and dedicated support through the
complete life cycle of their equipment. Schilling differentiates itself from the
competition by continually using innovation in its areas of expertise to develop
solutions that its customers view as superior in value. Schilling's support departments
provide the initial point of contact for technical queries, warranty issues, spare parts
requests, and other requests.
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Spare Part Sales
Schilling provides comprehensive spares kits, for all manipulator models,
that contain parts required for routine maintenance and repair operations.
Other kits include commercially available hand tools, special manipulator
repair tools, and consumable supplies such as lubricants and adhesives.
For even greater repair readiness, Schilling provides an enhanced TITAN 4
spares kit (remote location kit) containing parts for major repair and
refurbishment jobs, such as actuator rebuilds. A complete inventory of
manipulator spare parts is available at any of the Schilling service
centers or agent locations.
Headquarters (California) +1 530 753 6718
Gulf of Mexico +1 281 598 4100
North Sea +44 (0) 1224 560 900
customer.service@schilling.com
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Field Service
With the largest internal field service team of any ROV manufacturer, Schilling
can support clients on site, with factory-trained technicians experienced in
operations and technical support. Support by offshore service technicians and
engineers for integration, mobilization, and operations.
- Site Installation and Commissioning
- Support of Sea Trials
- Supervisors and Technicians for Operations
- Complete Teams for Operations
- On-Site Maintenance and Upgrade Support
- Emergency Call Out
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Repairs and Maintenance
Routine maintenance procedures, system diagnosis, repair, refurbishment,
and upgrades for all Schilling product lines can be performed at company
facilities, customer facilities, as well as on-shore or off-shore work sites.
Major refurbishments are typically performed at Schilling facilities.
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Technical Training
Schilling offers training courses for installing, operating, maintaining,
and repairing all company products. Classes can be held at Schilling facilities,
at customer facilities, or at agent service centers. Hands-on training sessions
are conducted by experienced Schilling service engineers, and detailed training
manuals are provided on both CD and in hardcopy.
Visit the Training Center for more details.
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