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Technical Support​​​

  • 24-hr Technical Support

    Within the U.S.A. +1 866 342 2562

    Outside of the U.S.A. +44 (0) 1224 215319

    eMail tech.support@schilling.com

    ​24 Hour Technical Support

     

  • Global Presence, Local Support

    The subsea oil and gas market is a global enterprise, and we maintain a global presence to support it, with facilities in all major offshore regions. Our strategic partnership with FMC Technologies has strengthened our capacity for worldwide sales and managing complex international logistics for the oil and gas industry. Each of our regional support centers provides training, technical support, and an inventory of spare parts. Our support staff members are fluent in local languages with proven experience in managing complex international logistics. When help is needed on-site, our highly trained field support engineers are experienced in assisting customers.​

     

     
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  • Technical Support

    • ​24-hour Telephone Support with Qualified Technical Staff
    • Detailed Manipulator System Technical Manuals with Full Part Lists, Engineering
      Drawings, and Schematics are Available on this Website under Documentation​
    • Also see the Pr​oduct FAQs​ for additional support​​
     

  • Field Service

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    ​With the largest internal field service team of any ROV manufacturer, we can support clients worldwide with factory-trained technicians for integration and mobilization.

    • Site Installation and Commissioning
    • Support of Sea Trials
    • On-Site Maintenance and Upgrade Support
    • Emergency Call Out​​
     

  • Spare Part Sales

    ​We provide comprehensive spares kits for all manipulator models that contain parts required for routine maintenance and repairs. Other kits include commercially available hand tools, special manipulator repair tools, and consumable supplies such as lubricants and adhesives. For even greater repair readiness, we provide an enhanced TITAN 4 spares kit (remote location kit) containing parts for major repair and refurbishment jobs, such as actuator rebuilds. A complete inventory of manipulator system spare parts is available at any of our support centers or agent locations.

     

  • Technical Training

    ​Training courses are available for installing, operating, maintaining, and repairing all Schilling product lines. Courses can be held at our facilities, at your facilities, or at authorized agent facilities. Hands-on training sessions are conducted by experienced Schilling service engineers, and detailed training manuals are provided both electronically and in hardcopy.

    Visit the Training Center for more details.​​
     
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